Contact Us
Got a question about one of our reviews, spotted something that needs updating, or want to tell us about a free spins offer we haven't covered yet? This page explains what we can help with and the best way to reach us.
What we can help with
Irish Online Casinos is an independent comparison site for online casinos available to players in Ireland. We're happy to hear from readers on things like:
- Corrections to a bonus offer, wagering requirement or free spins term that's changed since we last checked
- Questions about how we rate and rank the casinos listed on the site
- Feedback on a casino you've used that you think other Irish players should know about
- General queries about payment methods, licensing or game availability covered on the site
- Requests to correct factual errors in any of our write-ups
What we can't do is intervene in a dispute between you and a casino operator, process withdrawals, or access your account with any site we review. If you're having trouble with a specific operator — a delayed withdrawal, a bonus that won't clear, or account verification issues — that's a matter for the casino's own support team, since we have no access to player accounts and no ability to influence outcomes there.
Before you get in touch about a bonus
Free spins offers and welcome bonuses are the main reason most people land on this site, and they're also the source of most reader queries. A few things to check yourself first, since they'll usually answer your question faster than waiting on a reply:
- Read the full terms on the operator's own site — the headline figure shown on our offer cards (for example the free spins count or maximum bonus amount) always comes with wagering requirements, game restrictions and expiry windows set by the casino, not by us
- Check the minimum deposit and eligible payment method — some bonuses only trigger with certain deposit methods or amounts in euro
- Note the time limit — most welcome bonuses and free spins packages expire within a set number of days, and unused spins or bonus funds are typically forfeited after that
If, after checking the operator's terms, something on our site still looks out of date or inconsistent, that's exactly the kind of thing we want to know about.
How we handle your message
We review reader messages as part of keeping our casino listings and ratings accurate. We don't ask for account passwords, payment card details or copies of ID — a licensed casino will only ever request that kind of verification through its own secure account area, never through a third-party review site. If a message claiming to be from us asks for that sort of information, treat it as suspicious and don't respond.
A quick reminder on how this site works
Irish Online Casinos may earn a commission when a reader signs up with a casino through a link on this site. That arrangement doesn't affect how we rate or rank operators — commission is never a factor in the scores you see on our reviews. For more on how we approach ratings, our About Us page covers the background, and our Responsible Gambling page has information on setting deposit limits and getting support if gambling stops being fun. Anyone unsure about the rules that govern their use of this site can also check our Terms and Conditions.
Playing safely comes first
Online casino gambling is intended for adults only, and none of the offers or reviews on this site are aimed at anyone under 18. If you or someone you know is finding it hard to stick to a budget or time limit while gambling, our Responsible Gambling page has practical guidance and links to support services available in Ireland.
Getting in touch
Whether it's a correction, a question about a specific offer, or feedback on how we've covered a particular casino, we read every message that comes in. We can't promise an instant reply, but we do go through queries regularly and update pages where a correction is genuinely needed. It helps if you mention which casino or page your message relates to, since that lets us track down the relevant offer or review quickly.